Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Qumo Enterprises Private Limited, operating under the brand name ForgeX,

collects, uses, stores, and protects your personal information when you visit or purchase from shopforgex.in.

1. BUSINESS INFORMATION

Legal Entity: Qumo Enterprises Private Limited

Brand: ForgeX

Website: shopforgex.in

Email: forgex619@gmail.com

GSTIN: 29AABCQ2237M1Z5

Address: Novel Road, Garvebhavipalya, Nearby Landmark: Nandi Toyota Bangalore, Kudlu Gate, Bengaluru,

Bengaluru Urban, Karnataka – 560068, India

2. INFORMATION WE COLLECT

We may collect information you provide when placing an order, creating an account, contacting us, or interacting with

our Website, including full name, email address, phone number, billing address, shipping address, order details,

purchase history, customer support communications, and other information voluntarily provided by you.

We may also automatically collect information such as IP address, browser type, device information, operating

system, pages visited, date and time of visits, and Website usage information.

3. HOW WE USE YOUR INFORMATION

We may use your information to process and fulfil orders, process payments, arrange shipping and delivery, provide

order confirmations and updates, provide customer support, respond to enquiries, improve our Website and services,

detect and prevent fraud or abuse, maintain business records, send marketing communications where permitted, and

comply with applicable legal and regulatory requirements.

4. COOKIES

Our Website is powered by Shopify and may use cookies, pixels, tags, and similar technologies to maintain your

shopping cart, remember preferences, understand Website usage, improve performance, and measure marketing

effectiveness.

5. HOW WE SHARE INFORMATION

We do not sell or rent your personal information to third parties. We may share relevant information with service

providers where necessary, including Shopify for e-commerce and Website services, Razorpay for payment

processing, and Shiprocket and courier partners for fulfilment and delivery.We may also disclose information where required by applicable law, court order, government authority, or where

reasonably necessary to protect our rights, customers, property, or security.

6. PAYMENT INFORMATION

Payments are processed through Razorpay and applicable payment methods available at checkout. ForgeX does not

intentionally store complete debit card, credit card, CVV, UPI PIN, banking password, or similar sensitive payment

credentials.

7. SHIPPING INFORMATION

To fulfil orders, relevant information such as your name, phone number, shipping address, order number, and order

details may be shared with Shiprocket and applicable courier partners.

8. MARKETING

Where permitted and where you have provided the necessary consent, ForgeX may contact you through email, SMS,

WhatsApp, or other permitted communication channels regarding products, promotions, offers, launches, and

updates. You may opt out of promotional communications at any time.

9. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss,

alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be

completely secure.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support,

accounting, taxation, legal compliance, fraud prevention, dispute resolution, and other legitimate business purposes.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including rights to request

access, correction, deletion where applicable, withdrawal of consent, and raising grievances regarding processing of

your personal information. Contact us at forgex619@gmail.com.

12. THIRD-PARTY WEBSITES

Our Website may contain links or integrations to third-party services. ForgeX is not responsible for the privacy

practices, security, content, or policies of third-party services not operated or controlled by ForgeX.

13. CHILDREN'S PRIVACY

We do not knowingly seek to collect personal information from children in violation of applicable law.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted with an updated "Last Updated"

date.15. GRIEVANCE REDRESSAL

For privacy-related questions, complaints, or requests, contact ForgeX Customer Support at

forgex619@gmail.com.

16. CONTACT US