Refund policy
RETURN, REFUND & CANCELLATION POLICY
1. CANCELLATION
Customers may request cancellation by contacting forgex619@gmail.com as soon as possible after placing an
order. Cancellation is subject to the order's processing and dispatch status. Once an order has been dispatched,
cancellation may no longer be possible.
2. RETURN WINDOW
ForgeX accepts eligible return requests made within 3 days from the date the customer receives the product.
Requests after this period may not be accepted unless otherwise required by applicable law.
3. ELIGIBLE RETURNS
Products may be eligible for return where they are defective, damaged during delivery, incorrectly shipped, or
significantly different from the product ordered. Products should generally be unused and in their original condition
unless the return relates to a defect or damage.
4. RETURN CONDITIONS
To be eligible for a return, the product should be unused except where inspection is necessary to identify a defect; in
original condition; and accompanied by original packaging, tags, labels, accessories, and included items where
applicable. Proof of purchase may be required.
5. WRONG OR DAMAGED PRODUCTS
If you receive an incorrect or damaged product, contact forgex619@gmail.com within the applicable return window.
We may request photographs or video evidence. After review, ForgeX may provide an applicable replacement,
exchange, refund, or other appropriate resolution in accordance with applicable law.
6. MANUFACTURING DEFECTS
If you believe a product has a manufacturing defect, contact us with details. ForgeX may request photographs,
videos, or inspection before determining the appropriate resolution. Normal wear and tear, accidental damage,
misuse, modification, or improper use may not qualify as manufacturing defects.
7. NON-RETURNABLE CONDITIONS
Unless otherwise stated or required by applicable law, products may not be eligible for return where they have been
used or worn, damaged due to misuse, modified or altered, are missing original packaging/components, or show
excessive wear or damage caused after delivery.8. REFUNDS
Once an approved return has been received and inspected, ForgeX will determine whether the product qualifies for a
refund. If approved, the applicable refund will generally be processed through the original payment method or
applicable payment provider.
9. RETURN SHIPPING
Where a return is approved because of an error attributable to ForgeX, a defective product, damaged product,
incorrect product, or another circumstance where ForgeX is responsible, applicable return shipping arrangements
may be provided by ForgeX. Other returns may be subject to applicable return shipping conditions.
10. EXCHANGE
Where an exchange is approved, the replacement product is subject to availability. If unavailable, ForgeX may
provide another appropriate resolution, including a refund where applicable.
11. FAILED DELIVERY / REFUSED ORDERS
If an order is returned because of an incorrect address, incorrect phone number, customer unavailability, repeated
failed delivery attempts, or refusal to accept delivery, applicable shipping or re-shipping charges may apply. Any
eligible refund may be processed after the returned shipment is received and reviewed.
12. HOW TO REQUEST A RETURN OR REFUND
Email forgex619@gmail.com with your order number, name used for the order, product name, reason for the
request, and photographs/videos where applicable.
13. FRAUDULENT OR ABUSIVE REQUESTS
ForgeX reserves the right to investigate and reject return or refund requests that appear fraudulent, abusive,
misleading, or inconsistent with the actual condition of the product, subject to applicable law.